Sistem Pakar Rekomendasi Produk Asuransi Jiwa Berdasarkan Profil Nasabah menggunakan Algoritma Forward Chaining
Keywords:
forward chaining, life insurance, recommendation system, web based application
Abstract
The aim of this research is to build a web-based expert system that can provide life insurance product recommendations. This expert system can be used to help people choose life insurance products that suit their own profile. This research began by conducting a literature study to determine the type of life insurance product and compiling a questionnaire which would later be given to experts. The results of this questionnaire are used as the basis for expert system knowledge which will later be processed using a forward chaining algorithm. From this process, 6 rules were obtained that can be used to recommend life insurance products. After the rules are obtained, a web based expert system is built using the PHP programming language. The expert system was tested using the black box method. From the test results, it is known that the system can carry out its functions well. Therefore, the website can be published on the internet and can be accessed at consurence.id.
References
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Bierig, R., Brown, S., Galván, E., Timoney, J., & Timoney, J. (2021). Essentials of Software Testing. Cambridge University Press.
Cao, S., Lyu, H., & Xu, X. (2020). InsurTech development: Evidence from Chinese media reports. Technological Forecasting and Social Change, 161(August), 120277. https://doi.org/10.1016/j.techfore.2020.120277
Eckert, C., & Osterrieder, K. (2020). How digitalization affects insurance companies: overview and use cases of digital technologies. Zeitschrift Fur Die Gesamte Versicherungswissenschaft, 109(5), 333–360. https://doi.org/10.1007/s12297-020-00475-9
Effendhie, A. R. (2018). Matematika Aktuaria dengan Menggunakan Software R. UGM PRESS.
Gultom, E., Rohani, S., Disyon, H., & Satriadi, S. (2023). The Authority of the Alternative Dispute Resolution Agencies in the Insurance Sector Under Indonesian Laws. Kanun Jurnal Ilmu Hukum, 25(3), 429–450.
Gupta, Y., Sarwana, A., Gogia, M., & Nallakaruppan, M. K. (2013). A software for insurance consultancy. 2013 International Conference on Advances in Computing, Communications and Informatics (ICACCI), 1288–1292.
Kalra, G., Rajoria, Y. K., Boadh, R., Rajendra, P., Pandey, P., Khatak, N., & Kumar, A. (2022). Study of fuzzy expert systems towards prediction and detection of fraud case in health care insurance. Materials Today: Proceedings, 56, 477–480.
Lin, X., & Kwon, W. J. (2020). Application of parametric insurance in principle-compliant and innovative ways. Risk Management and Insurance Review, 23(2), 121–150. https://doi.org/10.1111/rmir.12146
Pattnaik, C. R., Mohanty, S. N., Mohanty, S., Chatterjee, J. M., Jana, B., & Diaz, V. G. (2021). A fuzzy multi-criteria decision-making method for purchasing life insurance in India. Bulletin of Electrical Engineering and Informatics, 10(1), 344–356.
Pisoni, G., & Díaz-Rodríguez, N. (2023). Responsible and human centric AI-based insurance advisors. Information Processing & Management, 60(3), 103273. https://doi.org/https://doi.org/10.1016/j.ipm.2023.103273
Purnamasidi, H., Bakti, L. D., & Imran, B. (2022). Sistem Pakar Pemilihan Jenis Kredit Nasabah Menggunakan Metode Forward Chaining Pada PT. Bank Rakyat Indonesia (Persero). Jurnal Kecerdasan Buatan Dan Teknologi Informasi, 1(3), 1–10.
Rasubala, D., Setiabudi, D. H., & Setiawan, A. (2013). Pembuatan Tools Dan Aplikasi Sistem Pakar Untuk Perhitungan Produk Asuransi Unit Link. Jurnal Infra, 1(2), 269–273.
Sosa, I., & Montes, Ó. (2022). Understanding the InsurTech dynamics in the transformation of the insurance sector. Risk Management and Insurance Review, 25(1), 35–68.
Sugiharni, G. A. D., & Divayana, D. G. H. (2017). Pemanfaatan Metode Forward Chaining Dalam Pengembangan Sistem Pakar Pendiagnosa Kerusakan Televisi Berwarna. Jurnal Nasional Pendidikan Teknik Informatika: JANAPATI, 6(1), 20–29.
Suhawan, & Firdaus, A. A. (2021). Asuransi. Cendekia Press. https://books.google.co.id/books?id=200iEAAAQBAJ
Suroto, W. M., Ramadhan, B. M., Widiastuti, T., Andi, I., & Al Mustofa, M. U. (2019). Diversification of Insurance Companies’ Products as Supporting Infrastructure Development Institutions in Indonesia. CSID Journal of Infrastructure Development, 2(2), 161. https://doi.org/10.32783/csid-jid.v2i2.76
Tereszkiewicz, P., & Południak-Gierz, K. (2021). Liability for incorrect client personalization in the distribution of consumer insurance. Risks, 9(5). https://doi.org/10.3390/risks9050083
Tong, J. T. (2022). Advising Sophisticated Customers: Evidence from Health Insurance Brokers. SSRN Electronic Journal, October. https://doi.org/10.2139/ssrn.4597241
Volosovych, S., Zelenitsa, I., Kondratenko, D., Szymla, W., & Mamchur, R. (2021). Transformation of insurance technologies in the context of a pandemic. Insurance Markets and Companies, 12(1), 1–13. https://doi.org/10.21511/INS.12(1).2021.01
Published
2024-09-10
How to Cite
Istiqomah, N., & Novika, F. (2024). Sistem Pakar Rekomendasi Produk Asuransi Jiwa Berdasarkan Profil Nasabah menggunakan Algoritma Forward Chaining. Premium Insurance Business Journal, 11(1), 17-34. https://doi.org/10.35904/premium.v11i1.59
Section
Articles
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